Ensuring uninterrupted business continuity requires prompt resolution of technical issues. Ensuring uninterrupted business continuity requires prompt resolution of technical issues.
Our sector experts provide exceptional technical support, including levels 2 and 3 for product managers, IT developers, and quality managers.
When technical issues are resolved promptly, the customer and user journey is significantly enhanced. Our approach aims to :
- Minimize employee downtime and productivity losses related to system and application issues.
- Transform both customers and employees into dedicated ambassadors through positive technical support experiences.
- Emphasize continuous improvement by focusing on product quality, service delivery, and testing phases.
- Establish a personalized ticket assignment process that establishes a framework of accountability for resolutions.
- Provide 24/7 monitoring and rapid responsiveness in case of incidents.
Multichannel Support Services
Our support extends across multiple channels, ensuring smooth and effective communication :
- Voice : Multilingual telephone support addressing pre-sales questions, product usage, features, and troubleshooting.
- Email : Specially trained advisors responding promptly to end-user requests.
- Live Chat : Competent advisors efficiently handling complex pre and post-purchase questions via chat.
- Automated Chat : Our automated chat tool addresses the inquiries of busy customers via the web.
- Community Moderation : Moderating forums, online communities, and social media discussions related to brands and products we manage.
With our holistic approach and multichannel solutions, we ensure that your technical support meets your expectations and contributes to strengthening your relationships with customers and employees.